Receptionist

Schedule: Monday to Friday from 2:00 p.m. to 10:00 p.m. Some Saturdays from 8:00 a.m. to 2:00 p.m.

Contract Type: Permanent contract

Work Modality: 100% on-site

Main Responsibilities:

• Welcoming visitors to the office and directing them to the appropriate areas or people.
• Answering phone calls and messages and redirecting them in a timely and appropriate manner.
• Monitoring the security of the office by following protocols for registering the entry and exit of individuals.
• Assisting with the reservation of rooms and coworking spaces.
• Handling the delivery and receipt of packages.
• Charging and invoicing for coworking services.
• Preparing quotes for items needed for the office.
• Documenting the daily processes of the office.
• Completing sales and prospecting reports for coworking.
• Coordinating logistics for events and meetings.
• Managing tasks assigned by the office coordinator or operations director.

Requirements / Knowledge:

Ability to handle and resolve customer complaints and queries (PQRs).

Technician, Technologist, or student in Administration, Social Communication, Marketing, Customer Service, or a related field.

+1 year of experience in customer service, reception, secretarial roles, or similar.

Proficiency in office tools (Word, Excel, PowerPoint, etc.).

Strong communication skills, active listening, customer service protocols, flexibility, and initiative.