Chatbot Terms of Use - RIWI

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TERMS AND CONDITIONS FOR THE USE OF RIWI S.A.S. CHATBOT ON WHATSAPP – MOLLYBOT

1. INTRODUCTION.

The chatbot called “Mollybot”, is a tool used by Riwi S.A. S, society with NIT 901655483 – 3 (hereinafter “Riwi”), within the Whatsapp application owned by WhatsApp LLC, through which the bot (“Robot” or “Mollybot”) seeks to have interactions with users, customers, Coders and in general with anyone who writes to Riwi’s corporate Whatapp and who wish to receive information about products, services, offers, class schedules, space reservations, use of coworking and in general any information required by Riwi. Riwi reserves the right to change the name that the chatbot will use when presenting itself and interacting with users, and may change it at its discretion, as this only affects the name, and all terms and conditions remain the same.

Consequently, the terms and conditions under which you may use the WhatsApp channel and/or Chat with the bot called Mollybot (hereinafter “Riwi’s Whatsapp”) provided by Riwi are hereby established. For its part, the customer, Coder and/or user declares to have read, understood and accepted the present terms and thereby adheres to them fully and unreservedly, guaranteeing that it is apt and has the legal capacity to accept the terms indicated in the present document. The use of this service is subject to strict compliance with the terms contained in these terms and conditions.

2. USE OF THE “MOLLYBOT” CHATBOT.

Mollybot will allow the customer or user a direct communication with Riwi through Riwi’s Whatsapp in order to deliver general information and documentation related to the products and/or services offered, interaction and digital solutions through artificial intelligence and specialized advisors. Allowing users to obtain among others and not limited to:

  • Information about Riwi.
  • Contacting a service advisor.
  • Reserving coworking spaces.
  • Checking rates.
  • Viewing room and space availability.
  • Learning how to become a Riwi Coder.

 

The customer accepts that the Mollybot sends messages in response to requests and also accepts that it initiates conversations. To use the service, the user must initiate a conversation via instant messaging through a WhatsApp account, sending any text to the phone number +57 3044628624. Therefore, in order for the user to access Mollybot, he/she must have the physical means and functionalities that allow him/her to receive or transmit the information provided herein.

In the interaction with Mollybot, the bot may request personal data such as type and number of document, location information, contact information and identity validation in order to provide information about products and / or services. Therefore, in order to use Mollybot you must have accepted the processing of personal data.

As a user when using the Mollybot, you agree that the use of the virtual assistance channels may be affected as a result of an impossibility, delay or deficient transmission of the requested data or operations in your cell phone system, due to failures in your equipment, or others, as well as technical problems or suspension of such services, which are not attributable to Riwi. However, Riwi. has other channels available where you can access the same services offered, which can be found at riwi.io/ . Likewise, Mollybot may provide links and links that redirect the user to web portals where the required information is contained or online payment portals.

The Customer agrees that the ChatBot will have access to his location only when he agrees to send it. The ChatBot will monitor communication downtime and request the User to re-enter his user data for information queries.

3. AUTHORIZATION OF PERSONAL DATA.

In accordance with the Statutory Law 1581 of 2012 on Data Protection and Decree 1377 of 2013, I authorize Riwi as a client, user or coder who uses Riwi’s Whatsaap, in a voluntary, prior, express and informed manner, to collect, request, store, update, share, treat and analyze the data provided, including sensitive data, for the purpose of being contacted via telephone, instant messaging, directly or through its suppliers, to send me messages by any means, as well as emails, social networks and WhatsApp to offer me commercial information about products and / or services, information about the location and use of Riwi’s products and / or services, as well as information about its suppliers, instant messaging, directly or through its suppliers, send me messages by any means, as well as emails, social networks and WhatsApp to offer me commercial information of products and/or services, information on location of branches near my location, perform operations or transactions that are available by this means and in general to access financial information. Likewise, I declare that I have been informed about: (i) the right I have to know, update and rectify my personal data; (ii) request proof of authorization (iii) be informed about the treatment that has been given to my personal data (iv) file complaints before the Superintendence of Industry and Commerce (v) revoke the authorization granted and/or request the deletion of my data in the cases in which it is appropriate. Riwi, as the responsible party, will use and treat the personal data provided appropriately, always in compliance with the Statutory Law 1581 of 2012 on Data Protection and with Decree 1377 of 2013 and any regulation that modifies, repeals or replaces them. All information regarding the processing of personal data can be consulted on Riwi’s website riwi.io/terms/

4. CONFIDENTIALITY.

All information shared by the user, customer, coder or person using Riwi Whatsapp must comply with and respect the covenants of confidential information or trade or business secrets that may apply. Therefore, the user or customer must never share confidential information through Whatsapp.

In the same sense, users guarantee that all information provided to the chatbot and/or delivered in Riwi Whatsapp conversations is information that can be treated and shared freely.

5. ABOUT WHATSAPP.

Mollybot is installed and operates within the WhatsApp or whatsapp Business application, the user declares to know and accepts that the terms of use and privacy policies of WhatsApp, as varied by WhatsApp LLC, will be applicable, according to which WhatsApp will additionally treat your Personal Data. For more information, they may be consulted at www.whatsapp.com/legal/terms-of-service and/or www.whatsapp.com/legal .

Paragraph: When there are problems or inconveniences related to availability attributable to WhatsApp or third parties, whether they are technical, physical or the result of an act of God or force majeure that make it impossible, delay or delay the operation of Mollybot, Riwi will not be liable unless its participation in such inconvenience or problem is proven.

6. LIMITATION OF LIABILITY.

The answers, information and data provided by Riwi through the virtual assistance channels and Riwi’s Whatsapp will be merely informative and illustrative information and will not constitute definitive advice, nor will it commit Riwi commercially or lead to a commercial offer, therefore, it does not bind the parties until a definitive agreement is reached.

Riwi will not be responsible for any failures that may occur in the interaction you have through the virtual assistance channels and/or Riwi’s WhatsApp in the following events:

Riwi will not be responsible for the errors and inconsistencies that arise in the processes and/or data provided or sent to Riwi when using the virtual assistance channels or Riwi’s WhatsApp. Riwi will not be responsible for the improper, fraudulent, inaccurate, or inappropriate use you make of the service provided through the virtual assistance channels and the Riwi WhatsApp application. Riwi will not be responsible if the service provided through the virtual assistance channels or WhatsApp is delayed, interfered with, or not executed due to a force majeure event, unforeseen circumstances, or the act of a third party that prevents, delays, diverts, or alters the provision of the service. Riwi will not be responsible for any damages of any nature that you may suffer as a result of an inability, delay, or deficient transmission of the data or operations requested in your mobile phone system due to failures in your equipment, telephone networks, or others beyond Riwi’s control, as well as for technical problems, maintenance activities, or suspension of said services. Riwi will not be responsible for the information provided by the virtual assistance channels. Since the information provided through these channels is informational and illustrative in nature, by using these channels, you accept and acknowledge that it may contain errors or may not be accurate, and therefore, Riwi will not be responsible for the content of the information or the decisions you make based on it. Riwi will not be responsible for any type of virus that may infect users’ equipment when using the channel. Riwi will not be responsible, in general, for the failure to comply with the measures you must adopt and that are contemplated in these terms and conditions.

In particular, Riwi is not responsible for failures, cybersecurity leaks, interruptions, and in general for any damages arising from the use of Whatsapp, since it is simply an instant messaging channel and is actually controlled by WhatsApp LLC.

On the other hand, Mollybot is authorized and programmed only to process requests related to providing information about products and services offered by Riwi. Therefore, under no circumstances will it be a suitable channel to file petitions, lawsuits or notify any legal action.

7. SECURITY RECOMMENDATIONS AND APPROPRIATE USE

The use of the virtual assistance channel and/or WhatsApp must be limited to the purposes established herein, within the framework of providing information about Riwi’s products and services. Therefore:

7.1 Confidential information must not be shared in conversations with the chatbot.
7.2 The chat must be used lawfully, responsibly, and in good faith.
7.3 The use of these channels is prohibited for the following purposes:
7.3.1 To carry out or facilitate dangerous, illegal, or malicious activities.
7.3.2 To facilitate or promote illegal activities or law violations.
7.3.3 To misuse services or cause damage, interference, or disruptions.
7.3.4 To promote or facilitate spam generation or distribution.
7.3.5 To create content for deceptive, fraudulent activities or scams.
7.3.6 To attempt to disable or bypass security filters or to make the operational model act in a way that violates Riwi’s policies.
7.3.7 To manipulate, create, and/or distribute content intended to misinform, provide misleading information, or cause confusion.
7.3.8 To share or distribute content, photos, messages, or any audiovisual material inciting violence or containing explicit and/or pornographic material.
7.3.9 To provide misleading information about the origin of content generated by the services with the intent to deceive.
7.3.10 To impersonate another person (alive or deceased).
7.3.11 To make misleading claims about knowledge or abilities, especially in sensitive areas (e.g., finance, health, public services, or legal matters).
7.3.12 To engage in reverse engineering activities to decipher the development codes behind the software.
7.3.13 The use of inappropriate, vulgar, obscene, abusive, defamatory, xenophobic, slanderous, offensive, derogatory, sexual, discriminatory, threatening, or other language that undermines the dignity of Riwi’s advisors, staff, or any of its suppliers, clients, or Coders is strictly prohibited.

Any written or audio-visual content that could be construed as violating a person’s privacy and honor or that exposes explicit, pornographic, political or disparaging content will be immediately removed.

8. INTELLECTUAL PROPERTY.

The software and/or the various codes used to operate Riwi’s virtual assistance channels and Whatsapp are the property of Riwi S.A.S. and/or its service providers, in accordance with current intellectual property regulations. Any reproduction, alteration, modification or exploitation is expressly prohibited by law and may result in civil, commercial and criminal penalties. Riwi guarantees that it has the necessary permissions and/or licenses for the total or partial use of its suppliers’ tools for the Chatbot.

Likewise, it is understood that users, customers for any reason may not use the names, logos, trademarks, emblems or any other form of industrial or intellectual property owned by Riwi, without its express prior written authorization. Therefore, it is clear that the use of Riwi’s Whatsaap does not imply or imply assignment or transfer of any of Riwi’s previously existing industrial and intellectual property rights, nor does it authorize the use of Riwi’s trademark rights, copyrights, designs and know how.

9. THIRD-PARTY LINKS

Mollybot may contain links to third-party websites or services that are not controlled or operated by Riwi. These links are provided solely for your convenience. Riwi does not exercise control over the content, privacy policies, or practices of third-party websites or services and, therefore, assumes no responsibility for them. It is recommended that, upon accessing another platform or tool, you review the terms and conditions as well as the privacy policy of any third-party website or service accessed through links provided by Mollybot.

10. MODIFICATIONS

Riwi reserves the right to modify the services provided through Riwi’s WhatsApp and virtual assistance channels at any time, without prior notice and at its sole discretion. The use of the service by the User after such changes will constitute implicit acceptance of them. The User acknowledges that the version available on the website at: riwi.io/terms is the current version at the time of their consultation.

11. ARBITRATION CLAUSE

The Parties agree that any dispute or difference arising between them in relation to these terms and conditions, their interpretation, execution, termination, or any other cause, shall be submitted to the decision of an Arbitration Tribunal administered by the Medellín Chamber of Commerce for Antioquia, which shall adhere to the following rules: (i) The Tribunal will consist of one (1) Arbitrator, (ii) The Arbitrator will be appointed by mutual agreement between the Parties, and if no agreement is reached, by the Medellín Chamber of Commerce, according to its procedures, which the Parties expressly authorize, (iii) The Tribunal will adhere to the Regulations of the Arbitration Center of the Medellín Chamber of Commerce for Antioquia, Law 1563, the General Code of Procedure, and other applicable regulations, (iv) The Tribunal will decide according to the law, (v) It will operate in the Arbitration Center of the Medellín Chamber of Commerce for Antioquia, and (vi) The fees and costs of the Tribunal will be borne by the losing Party.

12. ENTIRETY OF TERMS

These terms and conditions of access to the Chatbot, together with WhatsApp’s terms and conditions, constitute the entirety of the agreement between the User and Riwi. The User assumes and agrees to use the service responsibly and in compliance with these terms.